Transfocus Privacy Policy
We know that you care about your personal data and how it is used, and we want you to trust that TransFocus uses your personal data carefully. This Privacy Notice will help you understand what personal data we collect, why we collect it and what we do with it.
As you read our Notice, please keep in mind that it applies to all TransFocus Consulting, Inc.
Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions by sending us an email.
What Personal Data Is Being Collected?
Personal data means any information that can be used to identify directly or indirectly a specific individual.
You are not required to provide TransFocus the personal data that we request, but if you choose not to do so, we may not be able to provide you with our products or services, or with a high quality of service or respond to any queries you may have.
We may collect personal data from a variety of sources. This includes:
Personal data you give us directly,
Personal data we collect from other sources.
Personal data means any information that can be used to identify directly or indirectly a specific individual. This definition includes personal data collected offline or online.
Purpose of the data collections
We collect, process and disclose your personal data for the following purposes:
To process your payments, if you purchase our products, to provide you with your order status, deal with your enquiries and requests, and assess and handle any complaints.
To process and answer your inquiries or to contact you to answer your questions and/or requests.
To develop and improve our products, services, communication methods and the functionality of our websites.
To communicate information to you and to manage your registration and/or subscription to our newsletter or other communications.
To authenticate the identity of individuals contacting us by telephone, electronic means or otherwise;
For internal training and quality assurance purposes.
To understand and assess the interests, wants, and changing needs of our clients, to improve our website, our current products and services, and/or developing new products and services
To provide personalized products, communications and targeted advertising as well as product recommendations to you.
To register you in our new programs and activities in which you have given your consent.
When we collect and use your personal data for purposes mentioned above or for other purposes, we will inform you before or at the time of collection.
The data protection policy
TransFocus takes the security of your personal data very seriously. We take every effort to protect your personal data from misuse, interference, loss, unauthorized access, modification or disclosure.
Our measures include implementing appropriate access controls, investing in the latest Information Security Capabilities to protect the IT environments we leverage, and ensuring we encrypt, pseudonymize and anonymize personal data wherever possible.
Access to your personal data is only permitted among our employees and agents on a need-to-know basis and subject to strict contractual confidentiality obligations when processed by third-parties.
How Long Do We Keep Your Personal Data For?
We will keep your personal data for as long as we need it for the purpose it is being processed for.
We will keep your personal data for as long as we need it for the purpose it is being processed for. For example, when you register for a program with us we will keep your data, so we can perform the specific contract you have entered and after that, we will keep the personal data for a period which enables us to handle or respond to any complaints, queries or concerns relating to that program.
Your data may also be retained so that we can continue to improve your experience with us and to ensure that you receive any new program or activities or services which you would be interested in.
We retain the identifiable data we collect directly for targeting purposes for as little time as possible, after which we employ measures to permanently delete it.
We will actively review the personal data we hold and delete it securely, or in some cases anonymize it, when there is no longer a legal, business or client need for it to be retained.
Contact us via email at info@transfocus.ca.